All your questions about GutePOS

A restaurant POS (Point of Sale) is point-of-sale software that takes orders, manages tables, processes payments, prints receipts, sends orders to the kitchen (KDS), manages stock, and shows sales reports — front-of-house to back-office in one system. GutePOS is a Cloud POS that works on browser, iPad, mobile, and a Desktop App.

GutePOS is a Thai Cloud POS for restaurants and retail. Its main differences are (1) it can run in the cloud or with a server installed in your shop (Local Server) that keeps selling when the internet is down (2) no hardware lock-in (3) clear pricing with no hidden fees — the kitchen display (KDS) and QR Self-Order come with Starter · members/loyalty points and delivery start at Standard (Starter can add the CRM Pack for ฿190/month) · payroll starts at Pro (4) a one-time purchase option (Lifetime License)

It depends on how you use it — if you install a Local Server (server + database on a Windows computer in your shop) and use offline mode, you can still open bills, take payment, print receipts and send orders to the kitchen as normal when the internet is down; other devices in the shop connect over the LAN and the data stays on the machine at the shop. Cloud use (browser, iPad, phone) requires internet — if the internet goes down, orders cannot be recorded until it comes back, so we recommend a 4G/5G backup connection

It works on a browser (PC/laptop), iPad, Android tablet, mobile, and a Desktop App (Windows) — just log in and start. It supports standard 80mm thermal receipt printers, USB/Bluetooth barcode scanners of any brand, and cash drawers.

Cloud — use it on a browser/iPad/phone right away; data is in the cloud and you can check sales from anywhere, but you need internet the whole time you are selling. Suits shops with stable internet; Local Server (On-Premise) — install the server on a Windows computer in your shop; other devices in the shop connect over the LAN, you keep selling when the internet is down and the data stays on the machine at the shop. Suits shops with unstable internet or that want to keep data in-house

Yes — you can import menus/products and customers via Excel/CSV, and an Onboarding Wizard guides the initial setup step by step. Small stores can be up and running within 30 minutes; for large catalogs our team can help import.

Yes we do — online setup and training are free on every package A Thai-speaking team walks you through setting up your menu, tables and staff until your first bill is open. Andon-site service is available nationwide — included with the Enterprise package, while other packages can order it separately by quotation. In both cases travel is charged by distance (Enterprise by agreement). Book ahead via LINE @gutepos.

From ฿590/month (Starter), ฿1,290/month (Standard — recommended), ฿2,990/month (Pro), ฿4,990/month (Business), and Enterprise (contact sales). Or buy once, e.g. Starter ฿19,900 / Standard ฿39,900 / Pro ฿89,900. Every plan includes a 30-day free trial, no credit card required.

A lifetime license means you pay once and use it forever — it never expires and needs no renewal, with no annual fee and updates and support included as usual. It is tied to 1 branch (contact support to move machines · Enterprise is priced by number of branches — contact sales). Monthly plans are paid each billing cycle and can be cancelled anytime

No hidden fees and no forced hardware purchase. Core features are included in the package; any separately billed monthly add-ons are clearly stated. The B2B Pack is included free in Pro and up

GutePOS is not registered for VAT yet, so we cannot issue a Thai tax invoice. We do issue a receipt showing our name, address, taxpayer ID and full line items, which your company can record as an expense for corporate income tax as usual. The only thing you lose is claiming the 7% input VAT. The upside is that the prices shown on this site are what you actually pay — no VAT is added on top. If your company needs to withhold tax at source, go ahead and send us the withholding certificate (Form 50 Tavi) as normal. Note: this is separate from the tax invoices the POS itself issues for your shop — those work in full.

A KDS is a screen that displays food orders in the kitchen instead of printing paper tickets. Orders pop up on the kitchen/bar screen automatically, queue in order, show status, and split by station (kitchen/bar/dessert). GutePOS also has a Telegram Printer that sends kitchen tickets to a Telegram group instead of paper.

Customers scan a QR at the table, open the menu via LINE LIFF or web, order themselves, and pay by QR/card — no waiting for staff to take the order. It reduces queues and errors, and supports both Thai customers (LIFF) and tourists (multilingual web).

Pro supports up to 3 branches, Business up to 4, and Enterprise unlimited branches. Every branch reports in real time to one Cloud dashboard, and you can compare performance across branches (Franchise Tools on Business and above).

Each store's data is kept separate (multi-tenant) and securely encrypted, with an Audit Log of access and PIN Login for staff. On Cloud, data is backed up automatically; on On-Premise, all data stays on the store's machine — the owner fully owns their data.

Sign up at gutepos.com/register fill in your store details, verify your email, and start right away. The 30-day free trial includes every Pro feature, no credit card required, cancel anytime.

Yes — the GutePOS pharmacy solution records lots and expiry dates, warns you 30/60/90 days before medicines expire, issues full tax invoices, and supports controlled-drug records, with barcode scanning and accurate stock. (Automatic FIFO deduction by lot is on the roadmap.)

Yes — set a 60/90/120-minute buffet timer per table, with a countdown and a warning before time runs out on the staff screen. Per-head pricing is automatic: the buffet item is added by headcount when the table opens, and an overtime charge is added automatically when guests stay past their time. Ingredient cost is tracked so you can see profit per table. Suited to buffet, shabu, moo kratha and hotpot. (Switch it on in store settings.)

Yes — a café can start on the Starter plan at ฿590/month (1 point of sale, unlimited staff) and upgrade to Standard at ฿1,290/month when it wants QR Self-Order, Loyalty points and in-house Delivery. Sell faster and shorten the counter queue

Yes — a single GutePOS system supports many business types, including beauty salons, spas and nail salons. Choose the Salon/Spa business type and the system automatically enables the relevant features, such as appointments/queues and per-service stylist commission.

Yes — Payroll calculates salaries and overtime under Thai labor law, with clock-in/clock-out attendance. Staff can clock in and view their shift schedule through the LINE Employee OA. Available from the Pro package upwards.

Loyalty CRM lets customers sign up as members, earn points on purchases, redeem coupons/discounts and keeps their purchase history for repeat marketing. Customers access membership through the online storefront and verify with OTP. Available from the Standard package upwards.

Yes — issue receipts and full tax invoices straight from the POS, take payment by PromptPay QR, record card/transfer payments, and use Auto-Slip to check transfer slips automatically and cut down on fake slips.

Yes — menus can be translated into many languages with AI from the system's built-in set of 18 languages. Starter and Standard let you pick 4 languages, Pro 8, and Business and above all 18. International customers scan the QR and pick their language instantly.