All your questions about GutePOS

A restaurant POS (Point of Sale) is point-of-sale software that takes orders, manages tables, processes payments, prints receipts, sends orders to the kitchen (KDS), manages stock, and shows sales reports — front-of-house to back-office in one system. GutePOS is a Cloud POS that works on browser, iPad, mobile, and a Desktop App.

GutePOS is a Thai-made Cloud POS for restaurants and retail. Key differences: (1) keeps working even when the internet drops 100% (Offline-Ready) then syncs automatically (2) supports 3 deployment modes — Cloud/Hybrid/On-Premise — in one system, with no hardware lock-in (3) bundles every feature in one plan such as KDS, Loyalty, Payroll, Delivery with no hidden add-on fees (4) offers a buy-once Lifetime License option.

Yes, 100% — Hybrid/On-Premise mode installs a real server + database on the machine at your store, so you can open bills, take orders, check out, print receipts, and send to kitchen (KDS) as normal even when the internet drops. Data is saved locally right away with no lost bills, and the system syncs to the Cloud automatically once back online. Customer QR self-ordering pauses temporarily (staff take orders via POS instead), or add a 4G/5G backup connection and it keeps working right away

It works on a browser (PC/laptop), iPad, Android tablet, mobile, and a Desktop App (Windows) — just log in and start. It supports standard 80mm thermal receipt printers, USB/Bluetooth barcode scanners of any brand, and cash drawers.

Cloud — use on browser/mobile instantly, best for stores with stable internet; Hybrid (recommended) — Desktop App + Cloud Sync + Offline cache, keep selling when the net drops and view sales remotely; On-Premise/LAN — installed in-store only, best for poor internet or keeping data strictly on-site. GutePOS supports all 3 in one system.

Yes — you can import menus/products and customers via Excel/CSV, and an Onboarding Wizard guides the initial setup step by step. Small stores can be up and running within 30 minutes; for large catalogs our team can help import.

Yes we do — online setup and training are free on every package A Thai-speaking team walks you through setting up your menu, tables and staff until your first bill is open. Andon-site service is available nationwide — included with the Enterprise package, while other packages can order it separately by quotation. In both cases travel is charged by distance (Enterprise by agreement). Book ahead via LINE @gutepos.

From ฿590/month (Starter), ฿1,290/month (Standard — recommended), ฿2,990/month (Pro), ฿4,990/month (Business), and Enterprise (contact sales). Or buy once, e.g. Starter ฿19,900 / Standard ฿39,900 / Pro ฿89,900. Every plan includes a 14-day free trial, no credit card required.

A lifetime license is a one-time payment, usable forever with no expiry and no renewal needed, including 1 year of free software updates (renew the annual AMC maintenance pack at 12% afterward — even without renewing, it works forever + free security patches). It's tied to 1 branch (contact support to move machines · Enterprise is priced per branch — contact sales). Monthly plans bill per cycle and can be canceled anytime. Note: the lifetime license does not include the ฿290/month Cloud Sync fee if you choose Hybrid mode

No hidden fees and no mandatory hardware purchase. Core features are included in every plan, and separate monthly add-ons are clearly listed, such as Cloud Sync (for lifetime license holders using Hybrid) — the B2B Pack is included free in Pro plans and up

A KDS is a screen that displays food orders in the kitchen instead of printing paper tickets. Orders pop up on the kitchen/bar screen automatically, queue in order, show status, and split by station (kitchen/bar/dessert). GutePOS also has a Telegram Printer that sends kitchen tickets to a Telegram group instead of paper.

Customers scan a QR at the table, open the menu via LINE LIFF or web, order themselves, and pay by QR/card — no waiting for staff to take the order. It reduces queues and errors, and supports both Thai customers (LIFF) and tourists (multilingual web).

Pro supports up to 2 branches, Business up to 4, and Enterprise unlimited. All branches share real-time consolidated reports via the Cloud, and you can compare performance across branches (Franchise Tools on Business and above).

Each store's data is kept separate (multi-tenant) and securely encrypted, with an Audit Log of access and PIN Login for staff. On Cloud, data is backed up automatically; on On-Premise, all data stays on the store's machine — the owner fully owns their data.

Sign up at gutepos.com/register fill in your store details, verify your email, and start right away. The 14-day free trial includes every Pro feature, no credit card required, cancel anytime.

Yes — the GutePOS pharmacy solution tracks expiry dates with FIFO (the lot expiring first is sold first), warns about items close to expiry, issues full tax invoices and supports controlled-drug records, with barcode scanning and accurate stock.

Yes — it supports table timers (with alerts as time runs out), per-head pricing split into adult/child, and ingredient-cost calculation to see profit per table. It suits buffet, shabu, mookata and hotpot restaurants.

Yes — a cafe can start on the Starter package at THB 590/month (1 register, unlimited staff, works offline) and upgrade to Standard at THB 1,290/month for QR self-order, loyalty points and Grab/LINE MAN integration to sell faster and cut counter queues.

Yes — a single GutePOS system supports many business types, including beauty salons, spas and nail salons. Choose the Salon/Spa business type and the system automatically enables the relevant features, such as appointments/queues and per-service stylist commission.

Yes — Payroll calculates salaries and overtime under Thai labor law, with clock-in/clock-out attendance. Staff can clock in and view their shift schedule through the LINE Employee OA. Available from the Pro package upwards.

Loyalty CRM lets customers sign up as members, earn points on purchases, redeem coupons/discounts and keeps their purchase history for repeat marketing. Customers access membership through the online storefront and verify with OTP. Available from the Standard package upwards.

Yes — it issues receipts and full tax invoices right from the POS, accepts PromptPay QR and payment-gateway payments, and includes Auto-Slip, which verifies bank-transfer slips automatically to reduce fake slips.

Yes — menus can be translated into many languages with AI from the system's built-in set of 18 languages. The Pro package lets you use 8 languages and Business all 18. International customers scan the QR and pick their language instantly.